Smarter Together
Smarter Together

Latest guidance and insights from the Smarter Together team.

Heat Network Regulation Insights

Expert insights and practical guidance to help heat network suppliers and operators understand and implement the new UK regulations. From Ofgem Authorisation Conditions to complaints handling, documentation and consumer protections, our articles translate complex rules into clear, practical action.

Team discussing heat network quality of service and complaints handling

Quality of Service Rules (B4 & B5): How Heat Networks Can Implement Them Simply

Understand Ofgem’s Heat Network Quality of Service rules (B4 & B5). Learn the documents, policies and templates needed to implement complaints and customer support requirements.

Latest guidance and insights from the Smarter Together team.

Heat Network Regulation Insights

Expert insights and practical guidance to help heat network suppliers and operators understand and implement the new UK regulations. From Ofgem Authorisation Conditions to complaints handling, documentation and consumer protections, our articles translate complex rules into clear, practical action.

Team discussing heat network quality of service and complaints handling

Quality of Service Rules (B4 & B5): How Heat Networks Can Implement Them Simply

Understand Ofgem’s Heat Network Quality of Service rules (B4 & B5). Learn the documents, policies and templates needed to implement complaints and customer support requirements.

Latest guidance and insights from the Smarter Together team.

Heat Network Regulation Insights

Expert insights and practical guidance to help heat network suppliers and operators understand and implement the new UK regulations. From Ofgem Authorisation Conditions to complaints handling, documentation and consumer protections, our articles translate complex rules into clear, practical action.

Team discussing heat network quality of service and complaints handling

Quality of Service Rules (B4 & B5): How Heat Networks Can Implement Them Simply

Understand Ofgem’s Heat Network Quality of Service rules (B4 & B5). Learn the documents, policies and templates needed to implement complaints and customer support requirements.